Legal

Privacy Policy

Last updated April 10, 2026

Internal draft for legal review. This policy should be reviewed by counsel before production publication.

This Privacy Policy explains how Mobile Oil Hero collects, uses, stores, and shares personal information when you visit our website, request service, start or complete a booking, contact us, or interact with our communications. It is written primarily for Colorado users and is intended to support compliance with the Colorado Privacy Act.

1. Who We Are

Mobile Oil Hero LLC operates this website and acts as the controller of the personal information described here. For privacy questions or rights requests, contact us through our contact page or by email at support@mobileoilhero.com.

2. Scope

This policy covers information collected through our website, booking flow, save-progress tools, customer support channels, SMS flows, and related service operations. It does not govern third-party websites or services that we do not control, even if we link to them.

3. Personal Information We Collect

Depending on how you use the site, we may collect:

  • Contact details, including name, email address, and phone number.
  • Service details, including address, appointment details, notes, and support messages.
  • Vehicle details, including year, make, model, engine, VIN, license plate, mileage, and oil quantity.
  • Booking and account-reference data, including booking IDs, customer IDs, quote or invoice IDs, and subscription status.
  • Payment-related data needed to process charges, although full card numbers are handled by our payment processor rather than stored directly by us.
  • Photos or upload metadata when you send vehicle or service-request images.
  • Technical data such as IP address, user agent, browser details, page URL, and basic usage logs tied to form submissions or security review.
  • Local browser storage data used to keep booking progress, saved identifiers, reservation state, and theme preference on your device.

4. How We Collect It

  • Directly from you when you fill out forms, request quotes, save progress, book service, upload photos, or contact us.
  • Automatically from your browser or device when you use the site.
  • From service providers that help us process bookings, payments, messaging, fraud prevention, and scheduling.

5. How We Use Personal Information

We use personal information to:

  • Provide and manage appointments, bookings, reschedules, cancellations, and customer support.
  • Match service recommendations and operational details to your vehicle.
  • Process payments, subscriptions, invoices, cancellation fees, and refunds.
  • Send transactional emails and SMS messages about your booking, progress, reminders, service updates, and support.
  • Store and restore saved progress or resume links when you choose that feature.
  • Review warranty requests, disputes, operational issues, and fraud or abuse risks.
  • Maintain site security, verify human submissions, and troubleshoot product issues.
  • Comply with legal obligations and enforce our policies and terms.

6. Colorado Privacy Act Notice

For Colorado residents acting in an individual or household context, we aim to provide the disclosures required by the Colorado Privacy Act. This includes notice about categories of personal information, processing purposes, consumer rights, and how to submit requests.

7. Legal Bases and Consent

We process information when needed to perform requested services, operate the site, prevent fraud, comply with law, or pursue legitimate business purposes that are consistent with your relationship with us. Where consent is required or requested, such as optional SMS or certain marketing uses, we rely on your clear affirmative action. You can withdraw consent for future processing by contacting us or, for SMS, by replying STOP where supported.

8. Cookies and Local Storage

We use browser storage and similar technologies to operate the site and improve user experience. Current examples in the app include:

  • A cookie_consent cookie that stores whether you accepted or declined the cookie banner.
  • Local storage used to preserve booking progress, reservation data, resume identifiers, session timestamps, cart selections, and theme preference.

Blocking cookies or local storage may cause some booking or resume features to stop working correctly.

9. SMS, Email, and Communications

If you provide contact information, we may use it to send transactional communications such as appointment confirmations, reminders, service updates, support replies, resume links, and photo-upload links. If you opt in to SMS, message frequency varies and message/data rates may apply. You can stop nonessential SMS by replying STOP.

10. Sharing Personal Information

We do not describe the website as selling personal information for money. We share personal information only as reasonably needed to run the service, process transactions, communicate with you, store records, or comply with law.

Categories of recipients may include:

  • Scheduling providers, including Cal.com, to manage appointments.
  • Payment providers, including Stripe, to process cards, invoices, subscriptions, and related payment events.
  • Email providers, including Resend, to deliver contact and reminder emails.
  • SMS providers, including Twilio, to deliver text messages and upload links.
  • Bot and abuse prevention providers, including hCaptcha, to verify submissions.
  • Hosting, storage, and infrastructure providers used to run the app and persist selected data.
  • Professional advisers, acquirers, courts, regulators, or law enforcement when required or appropriate.

11. Data Retention

We retain information for as long as reasonably necessary for the purpose it was collected, to run the business, and to satisfy legal, tax, accounting, warranty, dispute, and recordkeeping needs.

  • Saved-progress records are designed to be temporary and currently expire after roughly 7 days.
  • Some local browser data remains until it expires, is overwritten, or you clear it.
  • Booking, support, payment, and service-related records may be retained longer where operational or legal needs justify it.

12. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No system is perfectly secure, so we cannot guarantee absolute security.

13. Your Colorado Privacy Rights

If you are a Colorado consumer and applicable law covers the request, you may have the right to:

  • Confirm whether we process your personal information and access it.
  • Correct inaccuracies in certain personal information.
  • Delete certain personal information.
  • Receive certain personal information in a portable format.
  • Opt out of targeted advertising, the sale of personal information, or certain profiling uses if applicable.
  • Appeal a denied privacy-rights request.

To submit a request, contact us through our contact page or email support@mobileoilhero.com. We may need to verify your identity before acting on a request.

14. Children

Our services are not directed to children, and we do not knowingly collect personal information from children in a manner that requires special consent under applicable law. If you believe a child provided us personal information, contact us so we can review and address it.

15. Do Not Track and Opt-Out Signals

Browser-based “Do Not Track” standards are not consistently implemented across platforms. We do not make a blanket promise to respond to every DNT signal. If universal opt-out requirements apply to specific processing in the future, we may update this policy and our tooling accordingly.

16. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the last-updated date above. Material changes may also be communicated through the website or other appropriate channels.

17. Contact Us

If you have privacy questions, complaints, or rights requests, contact us through our contact page or email support@mobileoilhero.com.